Refund & Returns Policy

1.1 Facility 22–Organized Events

For events organized and operated by Facility 22:

General Refund Limitation

All ticket sales, registrations, and event purchases are subject to a maximum refund of seventy-five percent (75%) of the amount paid, beginning immediately upon purchase.

The remaining twenty-five percent (25%) is non-refundable and retained to cover administrative processing, planning, scheduling, staffing coordination, payment processing costs, and other preparation expenses.

Refund Requests More Than Thirty (30) Days Before the Event

Refund requests received more than thirty (30) calendar days prior to the event start date may be eligible for a refund of up to seventy-five percent (75%) of the amount paid.

Event Voucher / Credit Period

Refund requests received thirty (30) calendar days or less prior to the event start date, but more than two (2) weeks prior to the event start date, will not be eligible for a cash refund.

Instead, the Participant may be issued an event voucher or credit, subject to:

• A $125 administrative fee, plus
• Any non-recoverable expenses incurred in preparation for the Participant’s attendance.

Within Two (2) Weeks

No refunds or credits will be issued for requests made within two (2) weeks of the event start date, except at the sole discretion of Facility 22 in cases of verified extenuating circumstances.

No-Shows, Late Arrivals, and Early Departures

Refunds or credits will not be issued for no-shows, late arrivals, early departures, voluntary withdrawal after arrival, or failure to attend any portion of an event.

Vetting, Intake, Eligibility, and Approval Requirements

Certain Facility 22 events and rentals may require pre-event vetting, approval, intake procedures, waivers, or other eligibility requirements. Failure to complete required steps by the applicable deadline, failure to pass vetting, failure to complete intake, or denial of participation for safety, compliance, or operational reasons may result in denial of entry without refund or credit.

Removal for Conduct or Rule Violations

Participants must comply with all posted rules, staff instructions, event policies, safety requirements, and the Facility 22 Code of Conduct. Facility 22 reserves the right to remove or deny participation to any individual for unsafe, disruptive, non-compliant, or policy-violating behavior without refund or credit.

Credits

Credits issued in lieu of refunds may be subject to expiration dates, transfer limitations, event-specific restrictions, capacity limits, blackout dates, or other conditions disclosed at the time of issuance.

Credits have no cash value and may not be redeemed for cash unless required by law.

Force Majeure and Uncontrollable Events

Facility 22 is not liable for delays, interruptions, rescheduling, or cancellations caused by events beyond its reasonable control, including severe weather, government action, utility failure, emergency conditions, public safety concerns, acts of God, or other circumstances outside Facility 22’s control.

In these situations, Facility 22 may, at its sole discretion and where practical, offer rescheduling, replacement dates, credits, or other remedies in place of a cash refund.

2.1 Venue Rentals

For private or third-party venue rentals, refund requests made more than thirty (30) calendar days prior to the event start date may be issued minus:

• A twenty-five percent (25%) scheduling fee;
• Any event preparation expenses;
• Any Facility 22 Event Concierge services already rendered;
• Any non-recoverable third-party costs, vendor expenses, staffing costs, or special accommodations incurred for the rental.

Refund requests made within thirty (30) calendar days of the event start date are granted solely at the discretion of Facility 22 and may require documented proof of verified extenuating circumstances.

3.1 Overview

Our merchandise refund and returns policy lasts thirty (30) days. If thirty (30) days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

3.2 Non-Returnable Items

Several types of goods are exempt from being returned, including:

• Perishable goods, including food, flowers, newspapers, or magazines;
• Intimate or sanitary goods;
• Hazardous materials;
• Flammable liquids or gases;
• Gift cards;
• Downloadable software products;
• Some health and personal care items;
• Customized, personalized, worn, washed, altered, or special-order merchandise, unless defective or damaged upon receipt.

3.3 Partial Refunds

There are certain situations where only partial refunds may be granted, including:

• Books with obvious signs of use;
• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened;
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error;
• Any item returned more than thirty (30) days after delivery.

3.4 Refund Processing

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a reasonable processing period.

3.5 Late or Missing Refunds

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often processing time before a refund is posted.

If you have completed these steps and still have not received your refund, please contact us at book@jailevents.com.

3.8 Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate or store credit may be issued.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of the return.

3.9 Shipping Returns

To return your product, mail your product to:

22 Park Ave W. Princeton, IL 61356

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

4.1 Personal Property

Facility 22 is not responsible for lost, stolen, misplaced, or damaged personal property. Loss or damage to personal property does not create a right to a refund, credit, or exchange.

4.2 Payment Plans, Deposits, and Partial Payments

Deposits, partial payments, payment plans, and installment purchases, if offered, are governed by the payment terms presented at checkout or in the applicable written agreement. Unless otherwise stated, refund eligibility is calculated based on the amount actually paid and subject to the limitations in this policy.

4.3 Separate Waivers and Agreements

Some events, rentals, or activities may require a separate waiver, rental agreement, participant agreement, or additional written terms. Failure or refusal to sign required documents may result in denial of entry or participation without refund or credit.

4.4 Policy Changes

Facility 22 intends to honor refund requests according to the refund policy in effect on the original purchase date. Facility 22 reserves the right to modify this policy at any time. Changes apply prospectively to future purchases only, unless otherwise required by law.